1. Where we ship
We ship across India and to most international destinations from our atelier. If we cannot deliver to your address we will tell you before production and refund any payment in full.
2. Dispatch and delivery timelines
- Ready-made catalogue items are typically dispatched within 3–5 business days of payment confirmation.
- Custom launch boxes and made-to-order items are dispatched according to the production timeline agreed in your quotation (usually 2–4 weeks from brief approval, depending on quantity and finishes).
- Estimated delivery after dispatch: 3–7 business days within India (metro cities faster); 7–21 business days for international orders depending on destination and customs clearance.
- Timelines are estimates. Delays caused by carriers, weather, strikes, customs or public holidays are outside our control; we will keep you informed and will not be liable for such delays.
- Digital products and collectibles are delivered instantly to your account — nothing is shipped.
3. Shipping charges
Shipping is calculated in your cart before payment. Current rates: domestic orders ship free; international orders USD 25 flat; orders of USD 150 or more ship free. Charges are shown on your invoice as a separate line.
4. Tracking
When your order ships you receive an email with the carrier name and tracking number. The same information is available on your order tracking page in your account.
5. Customs, duties and taxes (international)
International shipments may be subject to import duties, VAT or handling fees levied by the destination country. These are the responsibility of the recipient and are not included in our prices. If a shipment is refused or abandoned because duties are unpaid, return shipping and any carrier charges will be deducted from any refund.
6. Delivery attempts and incorrect addresses
Please check your shipping address carefully. Re-shipping an order returned to us because of an incorrect or incomplete address, or because delivery attempts failed, is chargeable at cost.
7. Damaged, defective or incorrect items
- Please inspect your parcel on delivery. If an item is damaged in transit, has a manufacturing defect, or differs materially from what you ordered or from the approved brief, email us within 48 hours of delivery with your order number, photographs of the outer packaging, the item and the defect, and (for custom orders) an unboxing video if available.
- Once verified we will, at our option, repair the item, replace it with an identical item, or — if neither is possible — refund it under our Cancellation & Refund Policy. We arrange and pay for return pickup in these cases.
- Minor variations in colour, print placement, fabric texture or hand-finishing that are inherent to small-batch and hand-made production are not defects.
8. Exchanges
- Catalogue apparel in an unworn, unwashed condition with all tags and original packaging may be exchanged once for a different size of the same product, subject to availability, if requested within 7 days of delivery. The customer bears the cost of shipping the item back; we ship the replacement free within India.
- Custom, personalised, limited-edition numbered, digital and collectible items cannot be exchanged.
- We do not offer exchanges for a different product or for change of mind.
9. Contact
Shipping questions: see Contact page.